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Jewel Venus

Exchange & Return Policy

Clear and transparent policies for your shopping convenience

Exchange Policy

Size Exchange

If you need to exchange an item for a different size, please note:

  • •Customer bears all packing and delivery charges
  • •Charges include: Delivery + Reverse Delivery + Second Attempt Delivery
  • •Exchange must be initiated within 7 days of delivery
  • •Item must be unused, unworn, and in original condition with tags attached

Item Exchange

For exchanging one item for another different item:

  • •Customer pays the price difference between items
  • •All delivery charges apply (Delivery + Reverse Delivery + Second Attempt Delivery)
  • •Packing charges may apply for the new item
  • •Original item must be returned in saleable condition

Exchange Process

  • •Contact our customer support within 7 days of delivery
  • •Provide order details and reason for exchange
  • •Wait for exchange approval and instructions
  • •Package the item securely with original tags and packaging
  • •Ship using our recommended courier service

⚠️Important Notes

•All exchange/return requests must be initiated within 7 days of delivery

•Products must be in original condition with tags and packaging

•Refunds will be processed within 7-10 business days after quality check

•For any queries, contact our customer support at support@jewelvenus.com

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Need Help?

Contact our support team for any exchange or return queries

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Quick Processing

Exchange/return requests processed within 24 hours

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Secure Process

All your transactions and data are completely secure

Frequently Asked Questions

How long does the exchange process take?

Typically 7-10 business days from the day we receive your returned item.

Can I exchange personalized jewelry?

No, personalized or custom-made jewelry cannot be exchanged or returned due to their unique nature.

Is the 10% prepaid discount applicable on sale items?

Yes, the 10% discount applies to all prepaid orders, including sale items.

What if I receive a damaged product?

Contact us immediately with photos of the damaged product. We'll arrange a free replacement.

Can I change my payment method after ordering?

Payment method can be changed before the order is shipped. Contact customer support for assistance.

Are there any hidden charges in COD?

No hidden charges. Only the ₹250 advance and the remaining order amount at delivery.

Still Have Questions?

Our customer support team is here to help you with any queries regarding exchanges, returns, or payments.