We're here to assist with any inquiries about our collections, custom designs, or services.
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support@jewelvenus.comQuick answers to common questions about our products and services
We offer a 30-day return policy on all unworn items with original packaging and receipt. Custom pieces are final sale.
Standard shipping takes 3-5 business days. Express options are available at checkout with next-day delivery.
Yes, we specialize in custom designs. Please contact us to schedule a consultation with our master jewelers.
We provide detailed care instructions with each purchase. Generally, avoid contact with chemicals and store pieces separately.
Yes, we provide professional repair services for all types of jewellery, including resizing, stone replacement, and restoration.
We accept all major credit cards, PayPal, bank transfers, and offer financing options for purchases over $1000.